At Sky Communications, we strive to provide seamless Networking and IT Solutions. Below are our service cancellation and refund policies:
If a customer chooses to cancel the service before installation, they will receive a 100% refund.
If a customer unsubscribes from the services after two or more months, no refund will be provided.
If service provisioning is delayed beyond the agreed period due to the inability of Sky Communications to deliver within the standard delivery period of 7 days (from the date of cheque clearance towards subscription charges), no charges will be levied on the subscriber.
If the subscriber decides to cancel before service provisioning, all one-time charges such as installation charges, activation charges, and transactional charges (for online payments) will be forfeited.
After service provisioning, all one-time and recurring charges will be payable as applicable.
Any applicable refund will be processed within 15 working days from the date of account termination.
Account termination will be initiated upon receipt of the Customer Premises Equipment (CPE) in working condition.
The settlement of all outstanding balances will be completed within 3 working days, and a confirmation email will be sent to the customer.